Revision Policy

We provide revisions depending on the package you have selected. Customers can request unlimited free revisions, and we will revise their design without any additional charges as long as the design and concept remain the same. The turnaround time for revisions is 48 hours.

Refund Policy / Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to a refund after delivery if the initial design concepts are approved, or a change is requested unless AnimationProHub cancels or terminates your contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

  • You can request a refund when the initial concepts for a logo are offered. However, once you approve or request changes in the initial designs, the refund offer becomes void, and a refund request will not be entertained.
  • If a refund request is made within 48 hours, you would be eligible for a 66% refund (less a 10% service & processing fee).
  • If a refund request is made between 48-120 hours of the initial design delivery, you would be eligible for a 33% refund (less a 10% service & processing fee).
  • No refund request will be entertained after 120 hours of your initial design delivery. However, since we believe in 100% customer satisfaction, you are encouraged to contact us in case of any concern.
  • No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
  • No refund requests will be entertained after the final files have been delivered.
  • For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.
  • For video animation packages, no refund request will be entertained after the designing of the storyboard.
  • All refund requests should be communicated to the support department. AnimationProHub, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.
  • For AnimationProHub / Custom packages, the refund will be applicable the same as it is for the single packages.
  • A refund request will need to have a valid reason, which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given; however, further revisions will be provided until complete satisfaction.
  • The money-back guarantee is based on the order being placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim a refund, we do not consider it good faith. In such a case, we reserve the right to decline a refund request.
  • All design jobs require customer feedback before finalizing the design; therefore, it is only fair that the customer gets involved and provides feedback to get the desired results.
  • The 100% unique design guarantee entitles you to a re-draw if our designed logo is found to be considerably similar to another existing logo design. Any resemblance to an existing design will be considered a coincidence, and AnimationProHub will not accept any responsibility or claim for compensation in such a case. It is the client’s responsibility to copyright their artwork.

How to Claim Your Refund

To assure your refund request is approved, please make sure you meet the following requirements: Claim your refund specifying your concern by contacting us via email at billing@animationprohub.com.

We will try to resolve your concern by virtue of our revision policy immediately, or we will email you a refund request approval from our refund department.

After the refund, your design rights would be obtained by AnimationProHub, and you would not be able to display any version of the design sent by the company. Please note:

Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.

Working in collaboration with the Government Copyright Agencies, AnimationProHub would share Copyright Acquisition information for the refunded designs, restricting the re-use of the designs as original designs in the future.

If you have any questions or concerns about our Refund Policy, please contact us by clicking here billing@animationprohub.com.

My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.

Quality Assurance Policy

In order to provide you with the desired satisfaction, our designers adhere to the specifications provided by you in the order form. The designs are created after thorough research to ensure design quality and uniqueness.

  • 100% Satisfaction Guarantee

We rework the ordered design and keep revising it until you are 100% satisfied, depending upon your package.

Domain and Hosting

Domain and hosting will be provided for free with website packages where applicable. All the email accounts provided with website packages can be configured on third-party email software such as Outlook. Each email account will have 10MB of space. If you are not hosting your website with us, we will not provide email accounts. There is no refund for hosting, domain, or email server packages.

Delivery Policy

All design order files are delivered to My Account as per the date specified on the “Order Confirmation.” An email is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of the design order delivered to the client’s account area. We deliver all our customized design orders via email within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us at our 24-Hour Customer Support Center.

Record Maintenance

We keep a record of your finalized design once we provide you with the final files. If you require the final files again in the future, we can send them to you at your request.

Customer Support

We offer 24-Hour Customer Support to address your queries and questions. You can contact us anytime, and we guarantee an immediate response.

Communication Policy

You agree that AnimationProHub is not liable for any correspondence from email addresses other than the ones followed by our domain name i.e., “..@animationprohub.com” or any toll-free number that is not mentioned on our website. AnimationProHub should not be held responsible for any damage caused by such correspondence. We only take responsibility for communication through email addresses under our own domain name and via toll-free numbers already mentioned on the AnimationProHub Website.

Access to Information

To access AnimationProHub services, you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If AnimationProHub believes that the information you have provided is not correct, current, or complete, AnimationProHub has the right to refuse your access to any services or any of its resources and to terminate or suspend your account at any time.

Email & Mobile Phone Policy

This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to AnimationProHub.

Consent and Usage

By providing your email address and/or mobile phone number, you consent to receive communication from AnimationProHub. This includes transitional messages, periodic updates about your service or project, newsletters, and services delivery, such as design attachments, project updates, and revision updates.

Carrier Charges Disclosure

Standard messaging and data rates may apply. Please consult your mobile service carrier for details.

Stop & Unsubscribe

If you wish to stop receiving emails or mobile communications, you can:

  • For emails, click the “unsubscribe” link located at the bottom of any email you receive from us.
  • For mobile communications, reply “STOP” or “Unsub” “Unsubscribe” to any SMS message you receive from us. The SMS will be stopped right away.

Frequency of Communication

We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special updates about projects or urgent notifications.

Security of Information

Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.

Changes to Policy

AnimationProHub reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.

Contact Us

If you have any questions or concerns regarding this policy, please contact us at billing@animationprohub.com.